Privacy Policy

Effective Date: 29 November 2025

At My Go To Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and programs.

1. Who We Are

Business Name: My Go To Ltd Trading as, My Go To Wellness
Owner / Data Controller: Sophia Thompson
Email: info@mygotowellness.co.uk
Correspondence Only: 52 Edgewood Rd, Rednal, Birmingham, B45 8SE

We are committed to protecting your personal information and using it responsibly in line with UK data protection law.

2. What Information We Collect

We may collect the following information when you interact with us:

Contact information: name, email address, phone number
Payment details: for course or session bookings (handled securely via our payment provider)
Health information: where relevant for personal training or wellness programs
Website usage data: IP addresses, cookies, analytics to improve our website and services
Communications: any messages you send to us via email, contact forms, or social media

3. How We Use Your Information

We use your personal data to:

Provide and manage our services (training, programmes, workshops)
Process payments and bookings
Communicate with you about your bookings, services, or enquiries
Send newsletters, updates, or promotional information (if you’ve opted in)
Improve our website, services, and content
Comply with legal obligations

We will never sell or rent your data to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases:

Consent: you have given us permission (e.g., newsletter sign-ups)
Contractual necessity: to provide services you’ve requested
Legitimate interest: to improve our services and ensure a safe environment
Legal obligation: where required by law

5. How We Protect Your Data

We use appropriate technical and organisational measures to safeguard your data, including:

Secure servers and encrypted communications
Limited access to personal information within our team
Regular review of security procedures

6. Sharing Your Information

Your information may be shared with:

Service providers (e.g., payment processors, email marketing platforms)
Legal authorities if required by law
Medical or wellness professionals only when necessary for safe programme delivery

All third-party providers are GDPR-compliant.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request the deletion of your data
Restrict or object to certain processing
Withdraw consent where we rely on it
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact: info@mygotowellness.co.uk

8. Cookies

Our website uses cookies to improve your experience. These may include:

Necessary cookies: to enable website functionality
Analytics cookies: to understand how visitors use our site
Marketing cookies: to provide relevant content (only if consented)

You can manage cookie settings via your browser.

9. Retention of Data

We keep your personal data only as long as necessary to provide our services or comply with legal obligations. Payment and booking data is kept for financial reporting purposes (typically 7 years).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice. Please check this page periodically for updates.

11. Contact Us

If you have any questions or concerns about your data, please contact us:

Email: info@mygotowellness.co.uk
Correspondence Only: 52 Edgewood Rd, Rednal, Birmingham, B45 8SE
Phone: 07368 627416