Terms & Conditions

My Go To Wellness™

Small Changes. Big Impact. Real Support.

Effective date: 2 August 2026

Please Read These Terms

These Terms and Conditions explain:

how you may use this website;
how website information and resources may be used;
the terms that apply when you enquire about, book or purchase our services; and
your rights and responsibilities as a website visitor or client.

By using this website, you agree to the website-use provisions in these Terms.

If you book, purchase or participate in a service, the service provisions in these Terms and the My Go To Wellness™ Client Agreement also apply.

1. About My Go To Wellness

This website is operated by My Go To Ltd, a company registered in England and Wales under company number 13343505, trading as My Go To Wellness™.

In these Terms, “we”, “us” and “our” mean My Go To Ltd trading as My Go To Wellness™. “You” and “your” mean a website visitor, purchaser or client, as applicable.

2. Using This Website

You may use this website for lawful, personal and non-commercial purposes.

You must not:

misuse, damage, disrupt or interfere with the website;
attempt to gain unauthorised access to the website, server, booking system or information;
introduce viruses, malicious code or other harmful technology;
use automated systems to extract, copy or reproduce website content without permission;
impersonate another person or provide false or misleading information; or
use the website or its content for unlawful, fraudulent or abusive purposes.

We may restrict access where reasonably necessary to protect the website, our business, our clients or other users.

3. Website Information And Wellness Content

Website articles, videos, downloads, wellness resources and general information are provided for education and general information.

They do not provide medical diagnosis, treatment, physiotherapy, psychotherapy, prescribing or clinical dietetic care. They are not a substitute for advice from an appropriately qualified healthcare professional who understands your individual circumstances.

Do not delay seeking medical advice because of information on this website.

Call 999 in an emergency. For urgent medical help that is not an emergency, use the appropriate NHS service.

We take reasonable care when preparing information, but health and wellness information may not apply to every person. You remain responsible for deciding whether general information is suitable for you and for obtaining individual professional advice where needed.

4. Services Advertised On The Website

We provide services that may include:

Initial Health and Fitness Assessments;
online, gym-based and mobile personal training;
Four-Week Structured Reset programmes;
Essential, Momentum and Elevate memberships;
nutrition consultations and coaching;
menopause wellness consultations and coaching;
combined menopause and nutrition consultations;
corporate wellness services;
workshops and community wellness sessions; and
wellness resources or online support where specifically included.

The relevant service page, booking page, proposal or written confirmation will explain what is included, the delivery method, duration, investment and any minimum commitment.

Some services are enquiry-led and subject to suitability, location and availability. Displaying a service does not guarantee that it will be suitable or available for every person.

Our services provide coaching, education and support. We do not guarantee a particular physical, medical, fitness, nutrition, menopause or commercial result.

5. How A Service Agreement Is Formed

Submitting an enquiry does not create a service agreement or guarantee an appointment.

A service agreement is formed when:

we accept your booking, purchase or enrolment;
you have been given access to the applicable terms; and
we receive any payment required to confirm the service.

Square may confirm directly bookable appointments. Enquiry-led programmes, memberships, mobile services and corporate services are confirmed by us separately.

If there is a conflict between these Website Terms and a specifically agreed service proposal or written term, the specifically agreed term takes priority for that service. Your statutory rights remain unaffected.

6. Client Agreement

Clients purchasing or participating in services must also comply with the My Go To Wellness™ Client Agreement.

The Client Agreement contains the complete participation requirements, including health screening, professional boundaries, session conduct, programme and membership conditions, early-start requests and client confirmation.

The Client Agreement must be made available before the relevant service begins. Acceptance may be recorded electronically or in writing for website, Square, in-person or direct bookings.

7. Investments, Payment And Booking Confirmation

All investments are in pounds sterling and are per person unless stated otherwise.

Full payment is required where the booking page, invoice, proposal or confirmation states that prepayment applies.

Payment may be accepted through Square, bank transfer or another method we agree.

Clearpay may be available to eligible clients and is subject to Clearpay’s eligibility requirements and terms.

A booking is not confirmed until we accept it and any required cleared payment is received.

If payment is not received by the stated deadline, we may release the appointment or place.

We may change investments for future purchases. A change will not alter a service already paid for or a fixed commitment already agreed, unless you agree or the change is required by law.

8. Discounts And Promotional Offers

Discounts and promotional offers:

apply only to the stated service, period and payment method;
cannot be combined unless we confirm otherwise;
cannot be added retrospectively; and
end on the stated expiry date.

A referral or bank-transfer discount is available only where we confirm it before payment.

9. Initial Health And Fitness Assessment Credit

The Initial Health and Fitness Assessment is a 45-minute assessment with an investment of £30.

If you purchase an eligible My Go To Wellness™ programme or membership within 14 calendar days after the assessment, the £30 assessment investment may be credited once against that purchase.

The assessment credit:

has no cash value;
is personal and cannot be transferred;
cannot be used more than once; and
expires after the 14-day period.

10. Appointment Cancellations And Rescheduling

You must give at least 48 hours’ notice to cancel or reschedule an appointment.

Notice may be given through Square where available, by email or by telephone.

With less than 48 hours’ notice, or if you do not attend, the session will be charged in full or deducted from your programme or membership.

We may consider exceptional circumstances and may request reasonable evidence.

Arriving late does not extend the scheduled end time. If there is not enough time to deliver the service safely or meaningfully, it may be treated as a late cancellation.

11. If My Go To Wellness Cancels

If we cancel an individual appointment, we will offer a replacement session or credit for that appointment.

The replacement or credit must be used within six months from the date it is issued. It cannot be extended, carried forward or exchanged for cash and will expire if it is not used by the expiry date.

If we are unable to provide the replacement service before the credit expires, we will refund the amount paid for the affected service that was not supplied.

If we know before the expiry date that we will be unable to provide it, we will arrange the applicable refund without requiring you to wait until the six-month period has ended.

This does not create a right to a refund for services or work already supplied, or where you simply change your mind.

Any refund will relate only to the part of the service that we are unable to provide, subject to your statutory rights.

12. Your 14-Day Cancellation Right

For most services purchased online, by telephone, by email or away from our business premises, you have 14 calendar days beginning on the day after the agreement is made to cancel without giving a reason, unless a legal exception applies.

To cancel, email info@mygotowellness.co.uk with your name, the service and a clear statement that you wish to cancel.

Your notice must be sent before the cancellation period ends. Please retain evidence that it was sent.

Any refund required by law will be made within the applicable legal timeframe using the original payment method unless you agree otherwise.

13. Starting A Service Within The 14-Day Period

You may wait until the cancellation period has ended before your service begins.

If you require the service to begin sooner, you must make an express Early Start Request electronically or in writing before work begins.

If you cancel after work has begun, you must pay the proportionate value of all work and services supplied up to cancellation.

You will lose the cancellation right once the service has been fully performed, provided you expressly requested the early start and acknowledged in advance that full performance would end that right.

Where digital content is supplied during the cancellation period, the cancellation right for that content ends only after you expressly consent to immediate supply and acknowledge that you will lose the right when supply begins, as required by law.

Merely visiting the website or viewing freely available website content does not amount to an Early Start Request.

14. Refunds, Credits And Changes Of Mind

After the statutory cancellation period, we do not provide full or partial cash refunds simply because you:

change your mind;
cannot attend;
do not complete a programme; or
no longer wish to continue.

Where appropriate, we may offer a replacement session, approved pause or time-limited credit note.

Credits are personal, have no cash value and cannot be sold, transferred, extended or carried forward.

A credit must be used within six months from the date it is issued and expires after that date.

Nothing in this section removes any refund, repeat-performance, price-reduction or other remedy that consumer law requires.

15. Programmes And Memberships

The Four-Week Structured Reset is purchased as one complete programme of four sessions. It is not four separate purchases.

The programme must be completed within six weeks of the agreed start date unless we approve a pause or extension in writing for a significant health issue or another serious circumstance. We may request reasonable evidence.

Essential, Momentum and Elevate memberships have a minimum three-month commitment.

After the minimum period, membership continues monthly until either party gives one month’s notice. Notice given during the minimum period takes effect no earlier than the end of that commitment and the required notice period.

Each membership session must be used within the week or membership period to which it is allocated.

Client-cancelled, missed and unused sessions do not:

carry forward;
accumulate;
transfer to another person; or
convert to cash or credit.

We may approve a temporary pause for a significant health issue, long-term injury, pregnancy-related restriction, relocation or another serious change outside your control.

A pause must be agreed in writing before it begins and does not restore sessions already missed or expired.

The complete programme and membership conditions appear in the Client Agreement.

16. Pay It Forward

An active client may ask us to transfer the value of one fully paid, unused session to the My Go To Wellness™ Pay It Forward initiative.

The request must be made before the session is used or treated as a late cancellation.

Once accepted and allocated, the transfer is voluntary, irreversible and cannot be exchanged for cash or refunded.

We decide how the value is used to support an eligible community participant, subject to suitability, safety and availability.

We will not disclose the recipient’s identity or personal information to the contributing client.

Pay It Forward is a community initiative, not a charitable donation scheme. No tax relief is represented or promised.

17. Health, Safety And Participation

Before participating, you must complete requested health screening honestly and disclose relevant conditions, injuries, symptoms, allergies, medication, pregnancy or treatment.

You must tell us if anything changes.

You are responsible for following reasonable safety instructions, using equipment as instructed, wearing suitable clothing and footwear, working within agreed limits and stopping if you experience concerning symptoms.

We may adapt, pause, postpone or decline a service where it is outside our professional scope or participation may create a material safety risk.

Participation in physical activity involves ordinary risks that cannot be removed completely. This does not mean that you give up legal rights arising from our negligence.

18. Locations, Belongings And Online Delivery

Gym-based services take place at an agreed professional venue.

Mobile services take place at an agreed client-selected location.

Online clients are responsible for providing a safe space, compatible device and suitable internet connection.

You are responsible for your clothing, equipment, valuables and other belongings.

We are not responsible for loss, theft or damage unless it was caused by our failure to use reasonable care or the law says otherwise.

Venue rules, access arrangements, parking and separate admission or membership charges remain your responsibility unless we expressly include them.

19. Conduct And Right To End A Service

Abusive, threatening, discriminatory, sexual, fraudulent or unsafe behaviour will not be accepted.

We may stop a session immediately where reasonably necessary for safety.

We may suspend or end a service for serious misconduct, repeated failure to follow safety instructions, non-payment or a serious breach of these Terms or the Client Agreement.

Where a service ends because of your serious breach, any amount retained will reflect services already supplied and losses directly caused by the breach. We will not impose a penalty or remove your statutory rights.

20. Intellectual Property

The website and its text, graphics, photographs, videos, downloads, programmes, plans, resources, business name, slogan and branding are owned by or licensed to My Go To Ltd unless stated otherwise.

You may view the website and print or download materials expressly made available for your personal, non-commercial use.

You must not copy, reproduce, alter, publish, sell, licence, distribute, upload or commercially exploit our website content or client materials without prior written permission, except where the law permits.

My Go To Wellness™ and associated branding must not be used in a way that suggests an endorsement, partnership or connection without written permission.

21. Photography, Recordings And Testimonials

We will not use identifiable photographs, video, audio, testimonials or case studies for promotion without a separate appropriate agreement or consent.

Refusing media consent will not affect access to the core service.

You must not record a private session, another participant or confidential material without prior permission and any consent required from other people.

22. Third-Party Websites And Services

This website may link to Square, Clearpay, social media platforms, venue websites or other third-party services.

Links are provided for convenience and do not mean that we control or endorse every part of the third-party website or service.

Third parties operate under their own terms, privacy information and technical arrangements.

We are not responsible for third-party content or availability unless the law makes us responsible.

23. Website Availability And Security

We take reasonable steps to keep the website accurate, secure and available, but we do not guarantee uninterrupted or error-free access.

We may suspend, withdraw or change website content where reasonably necessary for maintenance, security, legal compliance or business updates.

We are not responsible for a failure caused by your device, internet connection or systems outside our reasonable control.

If a technical issue prevents a paid service from being delivered, the service remedies in these Terms and the Client Agreement apply.

24. Privacy And Cookies

We process personal information in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and Data Protection Act 2018.

Health information is special-category personal data and receives additional protection.

Our Cookie Policy explains the cookies and similar technologies used by this website and the choices available to you.

Booking or providing service information does not automatically provide consent for unrelated marketing.

Please read the Privacy Policy and Cookie Policy alongside these Terms.

25. Liability And Statutory Rights

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights or anything else that cannot legally be excluded.

We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill.

We are not responsible for unforeseeable loss, business losses arising from a consumer purchase, or loss caused by your failure to follow these Terms, the Client Agreement or reasonable safety instructions.

We are not responsible for injury or loss caused by withheld or inaccurate health information, unsafe independent movement, misuse of equipment or actions outside the agreed service, except where the law makes us responsible.

Nothing in these Terms removes your rights under the Consumer Rights Act 2015 or other applicable consumer law.

26. Events Outside Our Reasonable Control

We are not responsible for delay caused by events outside our reasonable control, including serious illness, venue closure, severe weather, public emergencies, utility failures or widespread technical outages.

We will communicate with you and take reasonable steps to reduce disruption. We may offer an alternative date, venue or delivery method.

If the service ultimately cannot be supplied, the cancellation and refund provisions in these Terms apply.

27. Complaints

Please raise a concern about a session within 14 calendar days so that we have a fair opportunity to investigate while information is current.

The 14-day reporting period is an operational complaints requirement. It does not shorten a legal limitation period or remove a statutory right that cannot legally be excluded.

Please contact us using the details in section 30.

If we cannot resolve a consumer complaint, you may seek independent advice from Citizens Advice. We may both agree to use an independent mediation service. Your right to bring a court claim is not affected.

28. Changes To These Terms Or The Website

We may update these Terms for future website use and future purchases.

The version accepted when a service agreement is formed applies to that purchase.

We will not use a website update to remove rights already gained or retrospectively change a fixed service agreement.

Where a material change affects an ongoing service, we will provide reasonable notice and explain when it takes effect.

29. General Legal Terms

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining parts continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

No person other than you and My Go To Ltd has a right to enforce a service agreement, except where the law provides otherwise.

These Terms are governed by the law of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections and rights to bring proceedings in the courts available to you under applicable law.

30. Contact Us

For questions about these Terms, website use, bookings or your rights, contact:

My Go To Ltd trading as My Go To Wellness™

Email: info@mygotowellness.co.uk

Telephone: 07368 627416

Registered office (correspondence only): 52 Edgewood Road, Rednal, Birmingham, B45 8SE

Client services are not delivered at this address.

Website: www.mygotowellness.com

My Go To Ltd trading as My Go To Wellness™

Company number: 13343505

Thank you for choosing My Go To Wellness.

We’re honoured to be part of your wellbeing journey and committed to supporting you every step of the way.

Warmly,
My Go To Wellness Team