Terms & Conditions
My Go To Wellness TERMS & CONDITIONS
Last Updated: 11 February 2026
Welcome to My Go To Wellness
Thank you for choosing My Go To Wellness.
We are a professional, independent wellness business committed to delivering high-quality personal training, nutrition guidance, and menopause wellness support. While we operate with a personal and supportive approach, we also operate with clear professional standards.
These Terms and Conditions explain the agreement between:
My Go To Ltd (Company registered in England & Wales) trading as My Go To Wellness
Company Number: [INSERT COMPANY NUMBER]
Registered Office: [INSERT REGISTERED OFFICE ADDRESS]
(“we”, “our”, “us”)
and
You (“client”, “you”).
By booking, purchasing, or participating in our services, you confirm that you have read, understood, and agree to these Terms.
1. Scope of Services
We provide health, fitness, and wellbeing services including but not limited to:
In-person personal training (gym-based and mobile)
Semi-private training sessions
Group fitness sessions
Live and pre-recorded online programmes
Nutritional consultations and coaching
Menopause wellness consultations and support
EmpoweringHER™ 12-Week Menopause Wellness Programme
Workshops and corporate wellness packages
Services may be delivered:
In gym facilities
At agreed venues
At your home (mobile sessions)
Online via digital platforms
All services are educational and supportive in nature. They do not constitute medical treatment, diagnosis, or prescription.
2. Consumer Rights
We provide services with reasonable care and skill in accordance with the Consumer Rights Act 2015.
Where services are not delivered with reasonable care and skill, remedies may include repeat performance, correction, or refund where legally permitted.
Nothing in these Terms excludes or restricts your statutory rights.
3. Pricing & Payment
All prices are per person unless stated otherwise.
Full payment is required in advance unless agreed in writing.
Bookings are provisional until payment has cleared.
Once cleared, bookings are confirmed and binding.
We reserve the right to review pricing periodically. Price changes apply to future purchases only.
4. Promotional Offers
Promotional offers:
Apply only to specified services
Cannot be combined with other discounts or incentives
Cannot be applied retrospectively
Are valid only during the stated promotional period
Once expired, standard pricing applies.
5. Non-Transferability of Services
All sessions, packages, programmes, and services purchased are personal to the named client.
They:
Cannot be transferred to another individual
Cannot be shared
Cannot be resold
Cannot be assigned
We reserve the right to refuse service where transfer is attempted.
6. Move with Sophia (Complimentary Member Benefit)
From time to time, we may offer optional “Move with Sophia” sessions.
These sessions:
Are complimentary
Are not included within any paid package
Are available only to active paying clients at the time the session takes place
Are offered at our sole discretion
May not run regularly
Have limited spaces
Operate on a first-come, first-served basis
Have no cash value
Cannot be exchanged for credit or refund
Cannot be transferred
Do not replace paid sessions
Failure to attend does not entitle compensation or credit.
We reserve the right to amend or withdraw this discretionary benefit at any time.
7. Cancellations & Rescheduling
7.1 One-to-One, Semi-Private & Group Sessions
48 hours’ notice is required.
Late cancellations or no-shows may be charged in full and/or deducted from your package.
7.2 Semi-Private Training Policy
Semi-private sessions require a minimum of two participants.
Pricing reflects the semi-private format and is not dependent on individual attendance.
If one participant is unable to attend, the session will proceed and no price adjustment will apply.
7.3 Workshops & Corporate Packages
Must be cancelled at least 14 days prior to the scheduled date to qualify for a refund.
Cancellations within 14 days are non-refundable.
8. Cooling-Off Period (Distance & Off-Premises Contracts)
Where services are purchased online, by telephone, by email, or away from our business premises, you may have a statutory right to cancel your contract within 14 days without giving any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The cooling-off period begins on the date of purchase.
8.1 How to Exercise Your Right to Cancel
To exercise your right to cancel, you must notify us in writing within 14 days of purchase.
Notice must be sent by email to:
info@mygotowellness.co.uk
Your cancellation notice must clearly include:
- Your full name
- The service purchased
- The receipt number
- The date of purchase
- A clear and unequivocal statement that you wish to cancel
Cancellation is effective from the date we receive your written notice.
Verbal cancellation will not be accepted.
Failure to provide sufficient identifying information may delay processing.
8.2 Starting Services Within the 14-Day Period
If you request that services begin within the 14-day cooling-off period, you expressly acknowledge and agree that:
- Services may commence immediately;
- You will be liable to pay for services supplied up to the date of cancellation;
- Reasonable professional preparation time (including consultation, assessment, programming, and planning) will be chargeable.
If cancellation occurs after services have commenced, you must pay a proportionate amount for services provided.
This will be calculated based on:
- Sessions delivered;
- Standard (non-discounted) session rates where bundles were purchased;
- Programme content accessed;
- Professional preparation undertaken.
8.3 Bundled Programmes & Discounted Packages
Where a discounted bundle, course, or programme is purchased, pricing reflects a reduced rate based on full commitment.
If cancellation occurs within the 14-day period after commencement:
- Delivered sessions will be recalculated at the standard single-session rate;
- Professional preparation time will be deducted;
- Digital materials accessed will be deducted.
Any remaining balance will be refunded in accordance with section 8.5.
8.4 Digital Content
Where digital content is supplied:
Your right to cancel is lost once:
- You have provided express consent for supply to begin during the cooling-off period; and
- You have acknowledged that cancellation rights are lost once access begins.
Accessing digital materials constitutes acceptance of supply.
8.5 Refund Processing
Where cancellation is valid:
- Refunds will be processed within 14 days of receipt of valid cancellation notice;
- Refunds will be issued using the original payment method unless otherwise agreed;
- Lawful deductions outlined above will be applied before refund is issued.
8.6 After the 14-Day Cooling-Off Period
Once the 14-day cooling-off period has expired:
- The contract becomes fully binding;
- No statutory right to cancel applies;
- Services, bundles, and programmes are non-refundable;
- Cancellation is subject only to our standard cancellation and expiry terms.
Nothing in this clause affects your statutory rights.
9. Non-Refundable Services
Once started, services are non-refundable. This includes:
Personal training bundles
Semi-private bundles
EmpoweringHER™ programmes
Online programmes
Digital content
Professional preparation time (including consultation, planning, assessment, programming)
Refunds in exceptional medical circumstances are discretionary and may require medical documentation.
10. Expiry & Timeframes
Single sessions: valid for 30 days from purchase
Packages/bundles: valid for 90 days from purchase
Other services: valid within timeframe stated at booking
Unused sessions expire and are non-refundable.
Extensions must be agreed in writing and are discretionary.
We reserve the right to amend session scheduling, venue, or delivery format where reasonably required.
11. Health & Participation
You confirm that you are medically fit to participate or have sought appropriate medical advice.
You must disclose relevant medical conditions, injuries, medications, allergies, or changes in health.
We may pause, modify, or refuse participation where necessary for safety.
Participation in physical activity carries inherent risk.
12. Liability
Participation is undertaken at your own risk.
We shall not be liable for injury, illness, loss, damage, or expense except where caused by our negligence.
Nothing in these Terms limits or excludes liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded
Subject to the above:
Our total aggregate liability to you for any claim arising out of or in connection with our services shall not exceed:
The lower of:
£870; or
The total amount paid by you to My Go To Wellness in the 12 months preceding the event giving rise to the claim.
We shall not be liable for:
Indirect or consequential loss
Loss of profits
Loss of opportunity
Loss of business
Loss of anticipated savings
You remain responsible for your personal belongings.
13. Nutrition & Menopause Guidance
Guidance is educational and supportive only.
We do not diagnose medical conditions, prescribe medication, or provide medical treatment.
You remain responsible for seeking advice from a qualified healthcare professional regarding medical matters.
14. Data Protection & Confidentiality
We comply with UK GDPR and the Data Protection Act 2018.
Personal data may be processed for:
Service delivery
Health and safety screening
Programme design and progress monitoring
Administration and record keeping
Communication
Marketing communications (where consent has been provided or lawful basis applies)
Testimonials or promotional use (with separate explicit consent)
We do not sell personal data.
Data may only be shared:
Where legally required
With healthcare professionals where necessary for safety (with consent unless legally required otherwise)
You may withdraw marketing consent at any time.
Requests regarding personal data may be made to:
info@mygotowellness.co.uk
15. Media & Recording
Sessions may be photographed or recorded only with explicit consent.
Clients may not record sessions without prior written permission.
16. Intellectual Property
All programmes, materials, branding, and content remain the property of My Go To Ltd.
Unauthorised copying, reproduction, or distribution is prohibited.
17. Online Services & Technical Issues
Online services may be subject to technical interruptions.
Technical issues do not automatically entitle refunds.
18. Force Majeure
We are not liable for delay or failure to deliver services due to events beyond our reasonable control, including:
Illness or injury
Venue closure
Government restrictions
Extreme weather
Technical outages
Public health emergencies
Sessions may be rescheduled or delivered via alternative format where possible.
19. Right to Refuse or Terminate Services
We reserve the right to refuse or terminate services where:
Behaviour is abusive, inappropriate, or unsafe
Safety guidance is repeatedly ignored
These Terms are breached
Refunds will not be provided where termination results from client misconduct.
20. Governing Law
These Terms are governed by the laws of England & Wales.
Disputes fall under the exclusive jurisdiction of the English courts.
21. Updates
We may update these Terms at any time.
Continued use of services constitutes acceptance of the updated Terms.
22. Contact
For questions, clarification, or to exercise your rights under these Terms, please contact:
Email: info@mygotowellness.co.uk
We aim to respond within a reasonable timeframe.
Thank you for choosing My Go To Wellness.
We’re honoured to be part of your wellbeing journey and committed to supporting you every step of the way.
Warmly,
My Go To Wellness Team